Help & FAQs - How to manage promotions

Yes, you can apply a promotion to all stores or just to one. Your choice.

You can set up your promotions whenever it works best for you. The Orders app is available 24/7!

You can set up as many promotions as you want, even during the same period of time. Combining different types of promotions is now a reality!

1. Access the Orders app and go to the “Promotions” tab. To access this section,
   you may need to enter your Administrator Code, which was sent to you by email. If you
   can’t find it, please send us a message via the Order app, by clicking on “Help
   and resources” in the Profile section.
2. Click on the button “Create campaign”
3. Choose the type of promotion that you want to run
4. You’ll be asked to provide the following information:
   

• Name of the campaign (Take into account that this name will not appear in
  the app, it will only be used to identify the promotion.)
• Promo specifics
• Stores for which you’d like to run the campaign
• Dates for the promotion to apply
• Budget you would like to spend (optional)
  

By default, the promotion will be launched as active, you can deactivate this option in the campaign creation process and activate it later from the promotions panel through the “Status” column.

Currently, you’re able to set up campaigns for free delivery, fixed delivery fees, 2 for 1
and % discount promotions from the Orders app. We’ll be adding more types
of promotions soon!

• Free delivery: the user receives the meal/product with no delivery costs.
• Flat delivery: the user pays a flat delivery fee (lower than the regular fee).
• 2×1: the user buys one and gets another item (same item) for free.
• Percentage of discount on products: the user pays a reduced price for the ordered products – e.g. 20% off a specific product or the whole menu.

Choose the one that best suits your business needs!

Promotions are one of the main tools partners can use to grow their business at Glovo and reach new customers. On average, partners have doubled their orders and tripled their store visits by running promotions.

Please note though that promotions may have different outcomes depending on:

• The type of promotion: partners can run product or delivery promos based
  on their strategy and needs.
• How attractive the products on promotion are.
• The promo length and timing.

Yes, while setting up your campaign you can indicate the maximum budget amount you’d like to spend on that promotion. We will stop the promotion automatically as soon as it surpasses 90% of the budget.

Our recommendation is that you allocate a maximum budget of 10% of your monthly sales, given it will work like a marketing investment.

No, you will only be charged for those orders that you accept.

No, you’ll never get charged for cancelling a promotion.

You’ll see it as a payment adjustment on your invoice. You’ll only cover for the cost of the actual discounts given to customers through your promotions.

The commission is applied to the discounted price. This means that the commission is applied to the net value of the order (the cost of any items bought minus the value of any offer or discount).

No, we won’t charge you any extra fee to set up a promotion for your store. You’ll just cover for the cost of the discounts given to customers through your promotions.

Featured promotions have a higher visibility in the app: the promotion will appear on the promotions section and the yellow promotional tag will appear on your store card.

To create one, when choosing the products included in your promotion make sure you consider the following:

• Choose at least 3 products for the promotion, including one top selling
  product.
• If you do not have top selling products, choose at least 5 products.
  Boost the results of your product promotion to the fullest by following these
  guidelines!

We will add a promotional tag to your store whenever you offer a delivery promotion or a featured product promotion.

All users in Glovo located within your delivery area will be able to see and benefit from your promotions.

You can read the promotions’ terms and conditions here.

You will be able to manage your promotions through the Orders app, being able to activate and deactivate them at any time. Once your promotion has ended you’ll receive a report by email with the key information on how your promotion performed.