The invoices are sent to the email you facilitated to Glovo. If you are not receiving them, make sure to check the “invoicing email address” registered in the Orders app. If you didn’t find the invoice on your email inbox, you can download it from the Reports section on the Orders app or you can send us a message by clicking on the “Help and resources” button in the Profile section of the Orders app.
To see the details of your orders, head to the “Reports” section of the Orders app. Under “History”, you’ll be able to see a summary of the orders placed with their corresponding dates, times, order codes and totals.
Usually, payments are done some days after the invoice is sent. Depending on the country, you can work under bi-weekly or weekly invoice cycles. Make sure to check this information on your contract and in the invoice. Those dates could be affected by bank holidays being delayed up to 3 working days.
Generally, all the orders that were accepted by you will be paid as a delivered order (commission applies), since we consider that you already started preparing it as soon as you accepted. If you have doubts, you can refer to the History section on the Orders app. If the order appears with a red X icon (canceled) and shows its full price, it means that you will be paid. If the order price is 0, you won’t be compensated by this order and no commision will be charged either
For additional details on refunds charged to you, you can refer to the History section of the Orders app and search for the order you want to check. There you will find the products that were refunded and the reason why.
